Frequently Asked Questions
Find answers to common questions about our NYC private car service.
How far in advance should I book?
We recommend booking at least 24 hours in advance for airport transfers and 48-72 hours for special events. However, we do accommodate last-minute requests based on availability. For peak travel times (holidays, major events), we suggest booking as early as possible.
Do you track flights for airport pickups?
Yes, we track all flights in real-time. If your flight is delayed, your chauffeur will adjust the pickup time accordingly at no extra charge. We monitor arrivals and will be waiting when you land, regardless of delays.
What is your cancellation policy?
Standard reservations can be cancelled free of charge up to 2 hours before the scheduled pickup time. For cancellations made less than 2 hours before, a cancellation fee may apply. Special events and long-distance trips may have different cancellation terms.
Are tolls included in the price?
Tolls are not included in our base rates and will be added to your final bill. All NYC area airports require toll charges. We will inform you of expected tolls when you book.
Do you provide child car seats?
Yes, we offer complimentary child car seats upon request. Please specify the age and weight of your child when booking so we can provide the appropriate seat. Available options include infant carriers, convertible seats, and booster seats.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover). Corporate clients can apply for direct billing accounts. Cash payments are accepted but must be arranged in advance.
Where will the driver meet me at the airport?
For domestic arrivals, your chauffeur will meet you in the baggage claim area holding a sign with your name. For international arrivals, we meet you just outside customs. Our dispatch team will send you driver details and contact information before pickup.
What if my luggage doesn't fit?
Please inform us of your luggage requirements when booking. Our sedans accommodate 3 standard bags, SUVs up to 6 bags, and Sprinters can handle larger groups with luggage. For oversized items (golf clubs, skis, etc.), let us know in advance so we can assign the appropriate vehicle.
Do you offer service outside NYC?
Yes, we provide service throughout the NYC metropolitan area including Long Island, Westchester, Connecticut (Greenwich, Stamford), and Northern New Jersey. We also offer long-distance service to the Hamptons, Atlantic City, Philadelphia, Boston, and Washington D.C.
Is gratuity included?
Gratuity is not included in our rates and is left to your discretion. Industry standard is 15-20% for excellent service. You can add gratuity to your credit card payment or provide cash directly to your chauffeur.
Can I make stops along the way?
Additional stops can be added to point-to-point trips for an additional charge. For hourly charter service, stops are included within your reserved time. Please mention any required stops when booking so we can plan the route accordingly.
What safety measures do you have in place?
All our chauffeurs undergo comprehensive background checks and drug testing. Vehicles are regularly inspected and maintained to the highest standards. We carry full commercial insurance and all chauffeurs are professionally licensed.
Still Have Questions?
Our team is available 24/7 to assist you with any questions or special requests.